Language: Change the language in the DigiD app. Date and time: Set your device's date and time to Automatic via your device's settings. Is this unsuccessful? Close the app and try again.ĭo you get the error message Connecting to DigiD failed or An unknown error has occurred? Then try the following: The NFC reader won't work when your phone is in low-power mode AppleĪre you using an Apple device? Place your ID on the back and top of the device. Learn how to add the ID check with someone else's help SamsungĪre you using a Samsung S9 or S9+? Then make sure that the battery of your device is at least 70% charged. If you don't have a smartphone with an NFC reader, you can add the ID check with the help of someone else who does have a smartphone with an NFC reader. The frame of a table, for example. If that's the case the NFC reader might not work. Metal nearby: Perhaps you are too close to metal. Most devices make a sound when connecting to the chip in your ID. Phone case: Is there a case around your phone or tablet? Remove it and try again. Often it helps to shift your device over your ID until there is a connection. Perhaps the distance between the NFC reader and the chip in your ID is too large. NFC reader and ID too far away from each other: Place your ID on the back of your device. If you have problems adding the ID check, first check whether the NFC reader on your phone or tablet is turned on. Read more on the website of The Netherlands Worldwide Externe link You can't activate the app with your username and password. Living abroadĭo you live abroad? Then you can only activate the DigiD app via an ID check or with an SMS code. 
You can also activate the DigiD app on another device if you already have an activated DigiD app. This is useful if you have an older phone and have not yet added a phone number to your account.
Letter: You can also activate the DigiD app with a letter. This is only possible if you have added your telephone number to your DigiD account. Sms-code: You will receive the activation code by SMS if you choose to skip activation with ID-check or if you are unable to activate with ID-check. And a Dutch ID (passport, identity card or driver's license issued after November 14, 2014) ID-check: You'll need a smartphone with an NFC reader (iPhone 7 or higher or Android 7.0 or higher). Open the DigiD app and follow the steps in the app. The DigiD app automatically shows the options you can use. 
For example, whether your telephone number has been added to DigiD and your type of mobile device. How you can activate your app depends on your DigiD account.
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